Terms and conditions

Basic provision

These General Terms and Conditions (hereinafter referred to as "the Business Terms") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code")

Kateřina Rossí

Tax ID: CZ-7559194775


(hereinafter referred to as the "Seller")

These terms and conditions govern the mutual rights and obligations of the seller and the natural person who concludes the sales contract outside his or her business as a consumer or in the course of their business activities (hereinafter referred to as the "buyer") through the web interface located on the website available at www .trzil-rossi.cz (hereinafter referred to as "Online Store").

Business terms and conditions are an integral part of the sales contract. Distinctive arrangements in the Purchase Agreement take precedence over the provisions of these Terms and Conditions.

These Terms of Business and the Purchase Agreement are concluded in the english language.

Information about products and prices

Product informations, including the prices of individual products and their main features, are listed in the online store catalog. Product prices are listed including VAT. Product prices remain in effect for as long as they are displayed in the online store. This provision does not exclude the negotiation of a purchase contract under individually negotiated terms.

All presentations of the goods placed in the internet shop catalog are informative and the seller is not obliged to conclude a purchase contract for these goods.

Informations on delivery prices are published in the online store.

Order and conclusion of the purchase contract

Costs incurred by the buyer when using distance means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the basic rate.

The buyer performs the ordering of products in the following ways:

 .completing the order form without registration.

When placing an order, the buyer selects the products, the way of payment and delivery.

Before sending an order, the buyer is allowed to check and modify the data he has placed in the order. The order is sent by the buyer to the seller by clicking on the Binding order button. The data listed in the order are deemed correct by the seller. The condition of the validity of the order is the filling in of all required data in the order form and confirmation by the buyer that he has become acquainted with these terms and conditions.

Immediately upon receipt of the order, the seller will send the buyer an acknowledgment of receipt of the order to the email address the buyer entered upon ordering. This acknowledgment is considered to be a contract. The purchase contract is concluded by the seller's confirmation of the order at the buyer's email address.

In the event that one of the requirements specified in the order can not be fulfilled by the seller, the buyer will send a modified offer to his / her email address. The amended offer is considered as a new draft Purchase Agreement and the Purchase Agreement is in this case concluded by the Buyer's confirmation of acceptance of this offer to the Seller at its email address specified in these Terms and Conditions.

All orders received by the seller are binding. The buyer may cancel the order until the buyer receives a notice of acceptance of the order by the seller. The buyer may cancel the order by phone on the Seller's phone number or email specified in these terms and conditions.

In the event of an obvious technical error on the part of the seller when the price of the goods is placed in the online store or during the ordering, the seller is not obliged to deliver the goods to the buyer at such a manifestly erroneous price Seller informs the buyer of the error without undue delay and sends it to the buyer email address modified offer. The revised bid is considered a new draft Purchase Agreement, and the Purchase Agreement is then entered into with a Buyer Acceptance Receipt at Seller's Email Address.

Payment terms and delivery of goods

The buyer may pay the price of the goods and any costs associated with the delivery of the goods in accordance with the purchase contract in the following ways:

 .payment by bank transfer to Seller's bank account No. 2901570798/2010, maintained with Fio banka

 .by credit card

  .in cash at personal collection in our workshop

Together with the purchase price, the buyer is required to pay the cost of delivering the goods at the agreed rate. Except as otherwise expressly provided herein, the purchase price and the costs associated with the delivery of goods are further understood.

In the case of cash payments, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 7 days of the purchase contract being concluded.

In the case of payment via a payment gateway, the buyer proceeds according to the instructions of the respective electronic payment provider.

In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.

The seller does not require the buyer any advance or other similar payment in advance. Payment of the purchase price before shipment of goods is not a pre-payment.

The goods are delivered to the buyer:

 .at the address specified by the buyer of the order

 .through a mail dispenser to the address of the dispenser specified by the buyer,

 .personal collection at the seller's workshop

The delivery method is chosen during the ordering of the goods.

Costs of delivery of goods, depending on the way of dispatch and receipt of the goods, are stated in the buyer's order and in the order confirmation by the seller. If the mode of transport is agreed upon by a buyer's special request, the buyer bears the risk and any additional costs associated with this mode of transport.

If the seller is obliged to deliver the goods in the place specified by the buyer in the order, the purchaser is obliged to take over the goods upon delivery. If, for reasons of buyer's need, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, respectively. costs associated with another delivery method.

Upon receipt of the goods from the transporter, the buyer is required to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier without undue delay. In the event of a violation of the package indicating unauthorized entry into the consignment, Buyer does not need to take over the consignment from the carrier.

The seller issues a tax invoice to the buyer - an invoice. The tax document is attached to the shipment.

The buyer acquires ownership of the goods by paying the entire purchase price for the goods, including delivery costs, but first by taking over the goods. Responsibility for the accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or when the buyer is obliged to take over the goods but does not do so in contravention of the purchase contract.

Withdrawal from the contract

A buyer who has concluded a sales contract outside his or her business as a consumer has the right to withdraw from the sales contract.

The withdrawal period is 14 days

 .from the date of receipt of the goods,

 .from the date of receipt of the last supply of goods, if the subject of the contract is several types of goods or the delivery of several parts

 .from the date of receipt of the first supply of goods, if the subject of the contract is a regular repeated supply of goods.

In order to comply with the withdrawal period, the buyer must send a cancellation notice within the withdrawal period.

The buyer resigns from the sales contract to the seller's email address or mailing address specified in these terms and conditions. The seller shall immediately acknowledge receipt of the withdrawal from the purchase agreement to the buyer.

The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract to the seller. The buyer bears the cost of returning the goods to the seller, even if the goods can not be returned by their normal postal route.

If the buyer withdraws from the contract, the seller shall return the funds immediately, but not later than within 14 days of withdrawal, in the same way, including all delivery costs received by him. The Seller shall return the received money to the buyer in a different way only if the buyer agrees and does not incur any additional costs.

If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer delivers the goods or shows that the goods have been dispatched to the seller.

Buyer must return goods to the seller undamaged, unused and unpolluted and, if possible, in the original packaging. The Seller is entitled to indemnify the Seller against the buyer's claim for repayment of the purchase price.

The seller is entitled to withdraw from the purchase contract due to the out of stock, the unavailability of the goods. Seller shall promptly inform the Buyer via the email address specified in the order and return within 14 days of the notice of withdrawal of the purchase contract all funds, including delivery costs, received by him under the Contract, in the same manner or in the manner specified by the Buyer.

Rights from defective performance

The seller is responsible to the buyer for the goods to have no defects. In particular, the seller is liable to the buyer that at the time the buyer took over the goods:

 .goods have properties that the parties have negotiated and, in the absence of an arrangement, have properties that the seller or the manufacturer has described or which the buyer expects with regard to the nature of the goods and the advertising they make

 .the goods match the purpose for which the seller indicates or to which the goods of this type are usually used.

If a defect occurs within six months of receipt of the goods by the buyer, the goods are deemed to have been defective already at the time of takeover. The buyer is entitled to claim the right to a defect that occurs with consumer goods within twenty-four months of the takeover. This provision shall not apply in the case of wear and tear caused by its normal use.

In the event of a defect, the buyer may submit a claim to the vendor requesting:

 .changing for new goods,

 .a reasonable discount on the purchase price,

 .withdraw from the contract.

The buyer has the right to withdraw from the contract:

 .if the goods have a substantial defect

The seller is obliged to accept a complaint at the place of business. The seller is required to provide the buyer with a written confirmation of the buyer's right to claim the claim, the content of the claim and the manner in which the claim is processed, as well as the date and method of processing the claim, or a written justification for the refusal of the claim.

Claims, including the removal of a defect, must be settled without delay, no later than 30 days after the date of claim submission, unless the seller and the buyer agree for a longer period. The expiry of this period is considered as a material breach of the contract and the buyer has the right to withdraw from the sales contract. The moment when the claim is made is the moment when the buyer's will (application of the right to defective performance) occurs to the seller.

The seller shall inform the buyer in writing of the outcome of the claim.

The right of defective performance does not belong to the buyer if the buyer knew before the takeover of the thing that the thing had a defect or if the buyer caused the defect himself.

The buyer has a choice of complaint.

The rights and obligations of the Contracting Parties regarding the rights to defective performance are governed by Sections 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code and by Law No. 634/1992 Coll., On Consumer Protection.


The Contracting Parties may send each other's written correspondence by electronic mail.

Buyers deliver the correspondence to the email address specified in these terms and conditions. The seller shall deliver the correspondence to the buyer at the e-mail address given in the order.

Out-of-court dispute resolution

The Czech Commercial Inspection, with its registered office at Štěpánská 567/15, 120 00 Praha 2, ID: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for out-of-court settlement of consumer disputes under the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the sales contract.

European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Praha 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 (EC) No 2006/2004 and Directive 2009/22 / EC (Consumer Dispute Resolution on - line).

The seller is authorized to sell the goods on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant trade licensing office. The Czech Trade Inspection exercises, among other things, the supervision of the observance of the Consumer Protection Act No. 634/1992 Coll.

Final Provisions

All arrangements between the seller and the buyer are governed by the laws of the Czech Republic. If the relationship established by the Purchase Agreement contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer's rights under generally binding legal regulations.

The Seller is not bound by any Code of Conduct in relation to the Purchaser within the meaning of Section 1826 (1) e) of the Civil Code.

All rights to the Seller's website, in particular copyrights to the content, including layout of the site, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the Seller's consent.

The Seller is not responsible for any errors resulting from third-party interference with the Internet Store or as a result of its use contrary to its intended use. Buyers may not use procedures that may adversely affect their operation and may not engage in any activity that may allow them or third parties to tamper with or use the software or other components of the Internet shop and use the Internet shop or its parts or software equipment in a way that is inconsistent with its purpose or purpose.

The buyer hereby takes on the risk of changing the circumstances within the meaning of Section 1765 (2) of the Civil Code.

The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

The seller may change or supplement the terms of the business terms. This provision is without prejudice to rights and obligations arising during the period of validity of the previous terms of business terms.

These Business Terms and Conditions take effect on 28 October 2018